Mary Kate Lane
Neighborhood Store Manager General Manager of Times Square @Disney Store
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WORK HISTORY
Neighborhood Store Manager General Manager of Times Square @Disney Store
New York, NY, US
NSM of Times Square, Queens Center, Smith Haven and Roosevelt Field•Develops a high energy work environment that supports the achievement of all Company goals & initiatives•Inspires Cast & Store Leadership Teams to achieve maximum performance levels through performance management•Leads the teams in fostering teamwork & collaboration among Stores, peers, & Home Base•Drives the teams to achieve exceptional results through motivating the Cast, scheduling effectively & controlling expenses•Coaches the Leadership Teams to perform the Stage Director role in a way that inspires the Cast to share knowledge, enthusiasm & passion for the Disney brand with Guests•Prioritizes allocation of time to influence the Disney experience for all Guests•Develops excellence in Store standards that uphold the Guest’s expectations in storytelling & visual standards•Creates a succession plan for Stores within the Neighborhood through development of leadership capabilities & networking•Selects, develops & retains Store Leadership Teams & Cast through the use of the Disney Store Competencies•Develops Store Leadership Teams through teaching, coaching & providing challenging assignments for growth•Inspires teams through effective communication and reward & recognition to achieve desired results•Empowers teams to make decisions that will positively impact the Guest Experience•Utilizes performance management tools and resources effectively to achieve accountability with the entire team•Develops positive, trusting & collaborative working relationships within the Store, Neighborhood, Market and Home Base•Leverages the strengths of our talent across multiple locations to achieve organizational objectives•Collaborates & shares best practices & feedback with peers•Guides & controls expenses to positively impact Stores’ profitability through operational excellence•Optimizes sales opportunities in all Stores through strategic thinking & exceptional Guest experiences
EDUCATION
Georgian Court University
Bachelor of Arts - BA, English Language and Literature, General
Widener University
Bachelor of Arts - BA, Special Education and Teaching
ABOUT MARY KATE LANE
Experienced multi-store leader with a demonstrated history of driving results and building teams in the retail industry. Skilled in sales, brand ambassadorship, influencing others, performance management, talent development and sales growth. Strong sales professional with a Bachelor of Arts - BA in English, from Georgian Court University.
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