Mary-Jo Smith

Experience

1. People Operations Manager

   Cowbell

   Jul 2025 — Present

   Build a Deep Foundation in People Ops Programs & ComplianceOwn the semi-monthly payroll and benefits administration for the US and Canada; serve as a backup for the UK and India.Be the go-to expert for our core employee systems and tools (e.g, HiBob, Paylocity, etc.).Maintain and update all HR policies, employee handbooks, and documentation to ensure compliance and clarity.Create clear, scalable Standard Operating Procedures (SOPs) for key employee lifecycle programs including onboarding, offboarding, performance reviews, and benefits.2. Enhance Onboarding Efficiency & ExperienceTake full ownership of the Onboarding process, with a sharp focus on continuous improvement and consistency.Update the New Hire Experience, including the design and delivery of New Hire Orientation (NHO) and the onboarding journey in Cowbell Academy.Collaborate with cross-functional teams to ensure Cowbell Academy is filled with up-to-date, relevant content for all new hires.3. Strengthen Communication & Manager EnablementBuild strong partnerships with 100% of department leaders and stakeholders to identify People Ops gaps, pain points, and opportunities.Establish recurring 1:1s with all people managers, serving as a trusted advisor and resource.Evaluate and refine our current training platforms, selecting the right content and tools to empower managers and employees alike.

Education

• Florida State University

  Bachelor of Arts (B.A.)

  2006 — 2010