Mary Jane Puangco
Cxo, Chief Customer Experience Officer @Printemps New York
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WORK HISTORY
Cxo, Chief Customer Experience Officer @Printemps New York
New York, NY, US
As the co-principal of Other Monarchs, I am also responsible for creating and overseeing various aspects of the Printemps New York store concept at One Wall Street in the Financial District - opening March 2025. This includes everything from developing the brand identity for food and beverage concepts, creative and art direction for digital and store, curating food and beverage experiences, brand and partner collaborations to community events, while keeping the customer journey front and center- Redefining customer loyalty with an innovative approach- Bridging the worlds of culinary arts and luxury retail- Designing a website and mobile platform aligned with brand values- Developing five new food and beverage brands from the ground up- Building a custom tech stack that supports the business and customer experience objectives- Brand collaborations and programming- Crafting a seamless customer experience, both in-store and online- Curating environment (sound, scent etc.)- Digital Strategy - Managing several creative agencies on web design, brand identity, marketing strategy and product development- Advising the Paris HQ team on general future digital, eCom and CRM strategyWorking with an amazing group of people dedicated to bringing this project to life and we are all continuously focused on delivering something truly distinctive and meaningful to New York this Spring — because no one needs another department store :)
EDUCATION
Institute Francais
French
ABOUT MARY JANE PUANGCO
I am a very curious, creative, realistic, optimist with a great respect for relationships and the creative process. I love to collaborate, mixing old school and new school. While sales and return on investment are at the top of my list, I am driven to produce results but not only in the financial sense - image, creativity and customer experience are just as important to me. I have had the great fortune to work with many diverse and amazing people who have taught me a lot which in turn has forced me to re-think a business model that has existed for decades. Creating memorable experiences and translating brick and mortar concepts in the digital space has become my sweet spot and favorite thing to do.
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