Mary Hollingsworth
AVP - Customer Care - Strategic Solutions @Principal Financial Group
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WORK HISTORY
AVP - Customer Care - Strategic Solutions @Principal Financial Group
Charlotte, NC, US
Lead cross-functional team focused on creating a best in class customer experience within the institutional retirement space. Focused on leveraging customer insights and metrics to continuously improve customer interactions with intense focus on digital and mobile delivery channels. Charged with working across various business functions to operationalize key business strategies focused on client retention and growth. Provide support to client facing teams through business metrics and reporting.
EDUCATION
Marquette University
B.S. Accounting, Accounting
SKILLS
ABOUT MARY HOLLINGSWORTH
Creator of customer and employee centric cultures with demonstrated ability to deliver significant results to the operational and financial success of the organization. Change agent who leads empowered teams with laser focus on improving the customer experience. Active listener and communicator with ability to build strong cross-company partnerships and execute strategic objectives. Inclusive leader with a passion for diversity and inclusion.
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