Mary George

About Mary George

With steadfast commitment, my professional journey has been rooted in loyalty to Kaplan since my college days in 2008. Along this path, I have achieved 12 promotions across diverse areas within the organization, ultimately reaching my current role as Executive Director of Customer Engagement, Higher Education. My introduction to the organization involved managing a 6-week USMLE test prep retreat post-graduation. In this role, I oversaw and tended to the many needs of 238 international medical students and a faculty of 9, all the while meeting sales targets and upselling students into beneficial programs. The intense dedication of the students sparked a passion in me—to support individuals pursuing education and career goals with a positive societal impact. Throughout my tenure at Kaplan, my professional journey has been characterized by dynamism. A proactive approach coupled with innovative thinking has consistently expanded my skillsets, refined leadership capabilities, and contributed to exponential revenue growth. For a more in-depth understanding of my impactful journey, I invite you to explore the details in my Experience section. Email me at: m••••••••@gmail.com

Experience

1. Executive Director, Customer Engagement Higher Education

   Kaplan

   Dec 2022 — Present · Boston, MA, US

   In my current position, I lead a customer engagement team dedicated to supporting school administrators, deans, and faculty in seamlessly incorporating Kaplan resources into their curriculum. The primary objective of my team is to deliver exceptional service to our partners and educators, driving student success while ensuring the retention and growth of contracts. I oversee a multimillion-dollar book of business, taking charge of establishing operational frameworks that effectively meet our clients\' needs and cater to our clients\' requirements.Throughout the last year, I\'ve led the development and implementation of a brand new business model, establishing robust operational foundations while enhancing and reimagining customer engagement initiatives with cross-functional partners within a highly matrixed organization.Skills: Executive Operations | Change Management | Organizational Structures | Leadership & Development | Client Management | Global Operations Strategy | Program Management | B2B Partnership Service | Continuous Improvement

Education

• Drexel University

  Bachelor of Science - BS, Design and Merchandising, Business

  2004 — 2008