Mary Filarski

About Mary Filarski

Experienced Sr. Manager with over 15 Years of experience in Higher Education Industry. Expertise in maintaining and enhancing multiple Salesforce.com Instances and effectively managing a team of administrators, developers and offshore contractors. Highly accomplished with a verifiable track record of managing projects through to completion, gathering business requirements and designing process and system improvements to increase productivity, gain revenue and reduce costs. A business focused, results-oriented leader with successful experience in the management of business and technology programs in the development and implementation of business strategy and IT road map. Business professional with the ability to be a self-starter and team player who demonstrates strong organization, time management, and leadership skills.My specialties:+ 15 years experience with salesforce.com+ Process Improvement+ Leadership+ Team Building+ Staff Development+ Training+ Customer Service+ Strategic PlanningFun fact about me: I am a big Chicago White Sox fan but that doesn\'t mean I hate the Cubs.

Experience

1. Salesforce Manager

   Applied Systems

   May 2022 — Present · US

   Oversee and ensure adherence to Salesforce Governance practices and policies*Partner with the Product Owner and key stakeholders to create a platform roadmap and define priorities*Oversee data and metadata backup process and proactively troubleshoot any errors*Manage Sandbox environments and release path*Monitor data quality and implement solutions to remediate data issues*Proactively manage system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer ensuring optimal performance of Salesforce systems and products*Identify unused or underutilized platform features*Maintain up to date certifications and knowledge on new Salesforce features*Coach Salesforce Admins on features and best practices

Education

• DeVry Institute of Technology

  Bachelor's of Science, Computer Information Systems

  1995 — 2000

Skills

• Program Management
• Business Analysis
• Strategic Planning
• Microsoft Office
• Marketing
• Training
• Leadership Development
• Staff Development
• Crm
• Project Management
• Customer Service
• Strategy
• Budgets
• Change Management
• Cross-Functional Team Leadership
• Process Improvement
• Vendor Management
• Leadership
• Management
• Team Building
• Team Leadership
• Coaching
• Business Process
• Higher Education