Mary e Olmes

About Mary e Olmes

A Customer Success Leader who focuses on customer activities and drives customer outcomes and success of BusinessNext CRM solution. I creatively identify opportunities to lead customer business value through problem solving, uncover potential new product features, and process improvement opportunities with customers. I coordinate and orchestrate collaboration to create maximum customer value. I have almost 20 years\' experience in Banking and Customer Contact Center. I have a strong commitment to customer service with the ability to establish effective relationships, resolve complex issues, identify process improvement initiatives and improve first call resolution for the customer. I possess excellent problem-solving skills involving \"thinking outside the box\" to render inventive and creative solutions to customer complaints.Specialties: Six Sigma, United Way, Development Leadership, Dream Weaver Web Design, PureConnect, CRM

Experience

1. Director of Customer Success

   Businessnext, Americas

   Mar 2021 — Present · US

Skills

• Customer Retention
• Customer Service
• Customer Satisfaction
• Training
• Policy
• Retail Banking
• Banking
• Risk Management
• Team Management
• Six Sigma
• Vendor Management
• Change Management
• Leadership Development
• Human Resources
• Call Centers
• Business Development
• Call Center
• Sales
• Team Leadership
• Business Analysis
• Leadership
• Program Management
• Analysis
• Process Improvement
• Customer Experience
• Credit
• Loans
• Relationship Management
• Outsourcing
• Project Management
• Management
• Team Building
• Coaching
• Business Process Improvement
• Operations Management
• Budgets
• Strategy
• Strategic Planning
• Quality Assurance
• Performance Management