Mary D.
Field Lab IT Specialist @ bioMérieux | HT(ASCP)
- Role
- Field Lab IT Specialist at bioMérieux
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Mary D.
At bioMérieux, my role as a Field Lab IT Specialist hinges on providing robust technical…
Experience
Field Lab IT Specialist
Aug 2022 — Present
Deliver end-user training on bioMérieux middleware and connected systems-Provide on-site and remote technical assistance for internal customers (Sales, Service, Support)-Diagnose and troubleshoot connectivity issues; train new hires on troubleshooting and installation-Coordinate external and internal IT resources for successful middleware project implementation-Support installation and networking of middleware solutions at customer facilities-Connect middleware to Laboratory Information Systems (LIS) by coordinating internal/external resources-Install and train customers on Lab IT, middleware, and data management solutions-Diagnose and repair system malfunctions using remote and onsite tools-Respond promptly to Lab IT service requests; ensure timely fulfillment-Investigate and resolve system problems, recommending corrective actions-Maintain customer relationships to prevent dissatisfaction and offer support on available bioMérieux solutions-Contribute to revenue generation by promoting value-added services-Support Lab IT projects by tracking milestones and documenting progress in project management software-Complete service reports, quality checklists, and other required departmental forms-Document recurring system failures and suggest improvements-Ensure accurate and timely CRM documentation.
Education
Indiana University School of Medicine
Certificate in Histotechnology
2018 — 2018
Cochise College
Military Intelligence, Command Control and Information Operations
2005 — 2006
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