Mary-Cristin King

About Mary-Cristin King

As a strategic & technical Customer Success leader, I specialize in building & scaling high-performing CS organizations that drive measurable business outcomes, long-term customer value, & sustainable revenue growth. I have extensive experience partnering with Enterprise customers & executive stakeholders to ensure software solutions are successfully adopted, fully leveraged, & aligned to strategic objectives.I lead with a strong focus on people, process, & outcomes - building, mentoring, & developing CS teams while designing scalable engagement models across onboarding, adoption, renewal, & expansion. I believe great customer outcomes start with empowered teams, clear accountability, & a shared vision of success.I have a proven track record of accelerating time to value, improving retention & expansion, & translating customer insights into actionable strategies for Sales, Product, & executive leadership. I work cross-functionally to align CS initiatives with company growth goals, serve as the voice of the customer, & drive continuous improvement across the customer lifecycle.Known for building trust-based relationships internally & externally, I operate as a strategic partner to both customers & leadership teams - focused on delivering measurable results, scalable impact, & long-term value for the business & the customers it serves.

Experience

1. Director of Customer Success

   ArmorCode Inc.

   Nov 2022 — Present

   ArmorCode helps you stop chasing vulnerabilities and start reducing risk. ArmorCode’s AI-powered ASPM Platform integrates with any scanner, creating a unified understanding of risk across your applications and infrastructure, leverages intelligent risk scoring to prioritize your critical risks, and orchestrates security workflows with developers to remediate issues efficiently at scale.

Education

• College of Charleston

  Communications and Health

  2002 — 2006