Mary Burger
Technical Communications
- Role
- Senior Lead Technical Writer at Salesforce
- Location
- Oakland, CA, US
- LinkedIn followers
- 500 followers
About Mary Burger
Technical and informational writer with 20+ years of experience. Extensive background in developer and end-user documentation. Proven track record writing implementation guides, runbooks, and API reference content, as well as online help, tutorials, and UI text. Expertise in user authentication and data sharing processes. Experienced with multiple authoring architectures, including DITA, XML, and DevOps processes, and collaborative tools like Confluence and Google Suite. Strong technical communications professional eager to work with focused, ambitious teams who see technology as a tool for contributing to a strong, resilient society.Tools and frameworks used (sample list): DITA, Oxygen XML Editor, Git, GitHub, Perforce, Slack, Atlassian Confluence, Google Suite, Adobe Creative Cloud, Snagit, CRM.
Experience
Senior Lead Technical Writer
Oct 2024 — Present · San Francisco, CA, US
Create documentation for Product Configurator, part the Salesforce Revenue Cloud product suite, supporting businesses in end-to-end revenue generation and management. Created end-user documentation for the product launch of Constraint Rules Engine, the advanced version of Product Configurator. Documented UI-focused tasks in Salesforce Help and release notes. Created new language guide for Constraint Modeling Language (CML), the proprietary language used with Constraint Rules Engine. Coordinated input from more than 25 subject matter experts, including product managers, engineering managers, and developers, to compile, publish, and maintain a thorough reference on CML syntax, use cases, and best practices.
Education
Naropa University
Master of Fine Arts - MFA, Writing and Poetics
Boston University
Master of Arts - MA, Creative Writing
Oberlin College
Bachelor of Arts - BA, English Literature and Creative Writing
Skills
- Proposal Writing
- Strategic Communications
- Printmaking
- English
- Publishing
- Web Content
- Technical Writing
- Parks
- Proofreading
- Creative Writing Workshops
- Online Help
- Mixed Media
- Content Development
- Sustainable Design
- Art
- English Literature
- Habitat Restoration
- Newsletters
- Framemaker
- Editorial
- Publications
- English Composition
- Technical Documentation
- College Teaching
- Teaching
- Autocad
- Landscape Architecture
- Fine Art
- Landscape Design
- Painting
- Screen Printing
- Copy Editing
- Editing
- Creative Writing
- Writing
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