Mary Beth Russell

About Mary Beth Russell

My expertise is in developing and managing B2B account growth for enterprise & SMB companies. Specialized in strategic account management, with more than 15 years’ experience in BPOs and partner/vendor management. Integral part of leadership teams recognized for the outstanding ability to develop and manage new and existing business for some of the world’s largest and most recognized brands. Responsible for implementing and overseeing multi-million dollar programs, driving sales strategy in partnership with clients, leading interdepartmental support teams, and consistently meeting revenue and utilization metrics.Specialties:* Strategic/Key account management * Vendor-client management * B2B sales, customer care & lead generation * Design, development and management of telechannel programs * Pipeline management methodologies * Lead scoring programs * Target account profiling * Quality metrics * Customer engagement * Lead nurturing strategies * Upselling/cross-selling * Telesales diagnostics * Sales coaching * Organization & cultural transformation * Project management

Experience

1. Executive Director, Sales Delivery, Global Accounts

   TTEC

   Dec 2013 — Present

   Responsible for leading and managing all Sales Operations functions in global accounts. Drive sales, ensure achievement of key performance indicators, business objectives and financial targets. Create and lead an optimized, energized environment using management practices aligned with the company’s core values. Partner with cross-functional groups to deliver results that deliver scalable revenue growth and operational effectiveness across the account. Support the commercial sales organization in meeting its strategic objectives by meeting client targets, overseeing strategic projects/initiatives and managing/supporting the overall operating cadence of the business.

Skills

• Customer Experience
• Selling
• Sales
• Business Coaching
• Sales Process
• B2b
• Account Management
• Outsourcing
• Crm
• Analysis
• Cross-Functional Team Leadership
• Leadership
• Marketing Strategy
• Coaching
• Business-to-Business (B2b)
• Salesforce.com
• Networking
• Lead Generation
• Vendor Management
• Strategy
• Program Management
• Training
• Customer Satisfaction
• Enterprise Software
• Sales Management
• Cold Calling
• Contact Centers
• Partner Management
• Telemarketing
• Project Management
• Call Center
• Integrated Marketing
• Management
• Team Building
• Team Leadership
• Entrepreneurship
• Strategic Planning
• Customer Retention
• Customer Service
• Call Centers