Mary Bawitlung

About Mary Bawitlung

Develops effective and specific account plans for the dedicated accounts to ensure revenue target delivery and sustainable growth, maintaining a professional relationship wit the client resolving all high end issues which the client is unable to find a solution through Customer Service. Manage customer contractual documentation within assigned accounts. This may include: proposal responses to RFPs, renewals, upsells, MSA’s, Schedule As, Statements of Work, SLAs, and SOPs. Establishes strong relationships based on knowledge of customer requirements Maintain CRM system with accurate customer and pipeline information Sales with focus on achieving target.Forecasting and planning monthly and quarterly sales target and executing them in a given timeframe. Well versed with closing deals, working with B2B industries Sales with focus on achieving target.Forecasting and planning monthly and quarterly sales target and executing them in a given timeframe. Comprehensive problem solving abilities, excellent verbal & written communication, skills to deal with people diplomatically, motivating, willingness to learn and a team facilitator. Responsible in all areas of taking care of accounts, supporting over plus general client. Excellent in written and verbal communication skills in English language Deep understanding of Account management, reviewing and improving call quality in a services environment; leadership in designing of creative solutions aimed at maximizing customer satisfaction. Well versed in management of cross-functional teams High-level leadership and mentoring ability. Excellent interpersonal and communication skills.

Experience

1. Customer Success Manager (Saas Sales & Renewals)

   Oracle

   Jun 2025 — Present

Education

• CMR Institute Of Management Studies

  Master of Social Work - MSW