Mary Ann Williams
- Role
- Business Operations Analyst - Salesforce Service Cloud Team at Thomson Reuters
- Location
- Cortez, CO, US
- LinkedIn followers
- 500 followers
About Mary Ann Williams
Creative, forward-thinking leader with strong work ethic and demonstrated expertise in…
Experience
Business Operations Analyst - Salesforce Service Cloud Team
Jul 2023 — Present
As a member of the Agent Experience (Salesforce ESC/Success) team, I support MyTrailhead and other key initiatives surrounding Salesforce improvements.
Skills
- Knowledge Base
- Hands-on Training
- Management
- Software Documentation
- Powerpoint
- Product Demonstration
- Employee Training
- Public Speaking
- Knowledge Management Systems
- Knowledge Management
- Html
- Software Quality Assurance
- Team Management
- Technical Documentation
- Project Management
- Webcasting
- Performance Management
- Captivate
- Curriculum Development
- Training
- Elearning
- Customer Product Training
- Microsoft Excel
- Salesforce.com
- Business Process Improvement
- Change Management
- Technical Writing
- Onesource
- Customer Communication
- Property Tax
- Process Improvement
- Salesforce.com Implementation
- Strategic Planning
- Needs Analysis
- Office Management
- Talent Management
- Webex
- Leadership
- Adobe Captivate
- Training Delivery
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