Marcus Wong
Delivery Lead @WorkSafeBC
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WORK HISTORY
Delivery Lead @WorkSafeBC
Richmond, BC, CA
As part of the Innovation team I lead cross-functional teams of AI developers and QA to deliver agentic AI solutions that 1. automate key workflows, 2. reduce waste, and 3. increase the quality of work. This results in improved employee capacity, quality, and enabling a greater organizational focus on high-value tasks and strategic growth.
EDUCATION
Adler University
MA, Organizational Psychology
Adler University
MA, Counselling Psychology
The University of British Columbia
BA, Psychology
SKILLS
ABOUT MARCUS WONG
Accomplished professional with expertise in successfully leading agile project teams in start-up and enterprise environments to deliver high value solutions to customers. Proficient in managing timelines, mitigating risk, and driving process improvements to ensure successful project delivery. Known for breaking down silos and fostering collaboration across diverse stakeholders, including end-users, development teams, and executives. • Project Management Professional (PMP)• Certified Lean Six Sigma Green Belt• Certified Scrum Professional Scrum Master (CSP-CSM)• Professional Scrum Master II (PSM II)• Certified Scrum Product Owner (CSPO)• Certified SAFe Agile Practitioner • Certified ITIL V3 Expertise• Project Management• Process Improvement• Agile Coaching• Operations ManagementWorkshop & Facilitation Experience• Design Thinking, Affinity Mapping with focus groups and all levels of experience / skill sets• Large scale Agile training for enterpriseTechnical Skills• Python • Familiarity with CRM software (ITSM / BMC Remedy / LYNX / SALESFORCE / SERVICE NOW/ NETCRACKER)• Experience working with/supporting all Windows OS, Microsoft Office Suite, SharePoint, Tableau• Experience working with/supporting multiple mobile operating systems including: iOS, Android, Windows Phone, and BlackBerry OS
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