Marwah Faraj
Data Scientist | Machine Learning & AI | Feature Engineering | Feature Selection | Model evaluation | Model Optimization | Advanced Statistical Techniques | Forecasting | Data Analysis | Python | SQL | Story teller
- Role
- Ai Ml Senior Engineer Data Scientist at GEICO
- Location
- San Jose, CA, US
- LinkedIn followers
- 500 followers
About Marwah Faraj
As a Sr. Data Scientist and AI/ML Sr. Engineer with a rich background in leveraging big…
Experience
Ai Ml Senior Engineer Data Scientist
Sep 2023 — Present · US
Led the development of an AI-powered in-house chatbot using Rasa NLU with 95% accuracy, and maintained, updated the chatbot model, and aligned with updates in the Azure repo. Employed PostMan for comprehensive chatbot testing and validationEnhanced automated emails process through experimentation by implementing AB testing at scale, embedding within stakeholder domains to develop a self-serve experimentation framework. This initiative led to increase in the velocity of the customer engagement process, enabling rapid, data-driven decision-making and significantly improving the performance of consumer-facing products.Advanced marketing cloud experimentation and measurement Frameworks, collaborated with the experimentation platform organization, and successfully increased experiment setup efficiency aiding complex decision-making processes.Streamlined Insights Delivery with Automation: Pioneered the development of automated, reliable tools for data analysis, utilizing Python and SQL, which streamlined the delivery of insights.Developed a chat history summarization system using Azure OpenAI and GPT-4, enabling live agents to review concise summaries of customer interactions. This innovation significantly reduced response times and improved customer satisfaction.Built a sentiment analysis system using OpenAI GPT-4 to evaluate user experiences with the company’s virtual assistant. This provided actionable insights to enhance the assistant’s performance and customer interactions.Implemented sentiment analysis on chat histories between customers and live agents, identifying areas for improvement in agent communication. This initiative helped enhance agent skills, leading to better customer experiences and higher satisfaction rates.
Education
University of San Diego
Master's degree, Applied Artificial Intelligence
Galvanize
certificate, Data Science
University of Baghdad
Bachelor's degree, Computer Science
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