Marwa Houneini
Inflight Service Specialist @Air Canada
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WORK HISTORY
Inflight Service Specialist @Air Canada
Toronto, ON, CA
Delivered exceptional onboard service in French, English and Arabic to over 120 passengers per flight, ensuring full compliance with safety procedures while maintaining a welcoming and professional atmosphere.Resolved passenger inquiries and concerns with empathy and efficiency, creating a positive and memorable travel experience for each guest.Collaborated with a diverse international crew to ensure smooth flight operations, clear communication, and consistent delivery of premium service standards
EDUCATION
Toronto Metropolitan University
Bachelor of Commerce - BCom, Retail Management
ABOUT MARWA HOUNEINI
I’m Marwa, and I’m passionate about all things luxury. My academic background at Toronto Metropolitan University in Retail Management has given me a strong background in marketing and retail. Currently, I’m working as a Floor Lead and Supervisor at COS, where I visually manage merchandise strategically and lead daily operations to ensure customer satisfaction and loyalty across the luxury business.What drives me is my need for continuous learning and self-improvement. I’m always seeking new experiences and challenging myself to grow both personally and professionally. My sights are set on the marketing luxury sector within retail, and I’m dedicated and excited to broaden my skills by embracing new opportunities.Let\'s connect and share ideas - I\'d love to chat! Please visit my portfolio in the link in my bio.
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