Marvin Evers

Application Support Technician @Greencore

England, GB

Participate, as needed, in incident resolution and problem management, including identification, diagnosis and root cause analysis ensuring rapid resolution and minimizing impact on services and data integrity.· Participate in stakeholder forums (end-users, third party agencies or other functions within IT), obtain feedback, to promote service understanding.· Perform regular system monitoring and alerting to verify the integrity and availability of appropriate resources and their associated processes to allow services to perform effectively and in line with business expectation· Perform regular compliance activity, implementing, and responding to established security alerts, to identify and rectify possible security breaches or performance issues quickly and proactively working closely with the Security team.· Actively and openly communicate risks, operational problems and tickets ascertaining business impact and escalating where appropriate. · Follow appropriate controls over configuration, transition, and change, maintaining the appropriate level of documentation, training, and skills, to ensure adherence to common process and reference resources are created to describe changes.· Identify and document gaps in services highlighting underlying performance, recommending solutions where known, to contribute to the improvement of servicesApplications I Support/Manage at GreencoreTime & Attendance/Access Control/HRKronos System21, Kronos Efficient, Kronos WFC, Tru-time, TA100, Symmetry, Focus, Mitrefinch, OpenHR, Crown/Open Options, GWG (Appraisal system), QPermMicrosoft ProductAzure Services, Sharepoint, Onedrive, Teams, Power Platform, SQL ServerManufacturing systemsAutocoding, Marco, Specsafe, Optiva, Line Performance, Line balancing, TroposReporting systemsQliksense, PowerBiOther Applications with exposureWordpress, Ivanti, Active roles, Zabbix, Confluence, Jira.

The Manchester Metropolitan University

BSC (Hons), Business Studies