Marvin Cornish

About Marvin Cornish

Outcome-oriented, highly dedicated, and client-centric professional with progressive experience facilitating clients in processing loan applications from initial evaluation to close, while ensuring delivery of superior client service. Demonstrated expertise accurately documenting complex information, opening new accounts, processing teller transactions, and delivering robust financial solutions to achieve and surpass personal and bank goals. Instrumental in engaging and establishing strong professional relationships with numerous clients on daily basis, while providing accurate product knowledge to drive enhanced revenue growth. Exceptional team leader with strong communication skills and an analytical and problem-solving aptitude. Bringing outstanding coaching and interpersonal skills to inspire as well as technical and business capabilities to provide superior customer service.

Experience

1. Senior Treasury Management Specialist

   Amerant Bank

   Sep 2025 — Present · Tampa, FL, US

   Responsible for providing an exceptional client experience to Treasury Management clients with the implementation, training and technical support of new or existing services by phone, and/or email.Responsibilities:• Responsible to train and educate new or existing clients with Treasury Management services.Identify inaccuracies or defects that might emerge during the training process and work with the relationship manager, treasury management sales and the client, if necessary, to both explain steps required to resolve inaccuracies, and help resolve them.• Meet established SLAs for new implementations and maintenances of treasury management services including but not limited to business online banking, bill pay, ACH, Wire, RDC, Cash Vault, Lockbox, Positive Pay and ZBA.Provide phone and/or email client service support for clients that use Treasury Management products and services.Serves as a liaison between Treasury Management clients, sales, operational servicing unit, and vendors to address and correct client inquiries.• Maintain high level of responsiveness to escalated troubleshooting requests from internal or external clients.Assist the Treasury Management Team with implementations and testing of new products and enhancements/releases.Product knowledge for all Treasury Management products and services with the ability to act as a resource for all internal bank business areas.

Education

• Bowie State University

  Bachelor of Science (BS), Broadcast Journalism

  2011 — 2016

Skills

• Camera Operation
• Radio Broadcasting
• Customer Service
• Microsoft Office
• Social Media Marketing
• Management
• Photoshop
• Community Outreach
• Research
• Training