Marvin Asare

Technology Support Analyst @Morgan, Lewis & Bockius LLP

London, GB

In this role I’m one of 4 Technology Support Analysts that provide 2nd line support to over 200 users remotely and deskside. My responsibilities include: • Being the first point of contact for all deskside issues in the London office • Logging all incidents and requests via the “ServiceNow” ticket system. • Preparing desktops and laptops for new/existing users • Prioritising, tracking and updating calls and delegating jobs to the L3 teams within the US offices The application I support are: Office 365, Active Directory (Active Roles Web Interface), iManage DMS, Bighand, Intapp, InTune Endpoint, Microsoft Azure, SCCM, Avaya, Printer Logic, Barco – Clickshare, Webex, Zoom and MS Teams