Marva Johnson-Jones M.

Senior Tutor, Customer Service and IT @Go Train Ltd

Birmingham, GB

As Senior Tutor, I conducted initial/summative assessments for learners\' evaluations. It was my duty to coordinate new learners\' admissions into customer service and IT courses. Through collaboration with learners, I developed Individual Learning Plans (ILPs) and introduced courses related to customer service, IT, and contemporary skills, including employability, personal development, DE & I, and H&S. By providing guidance to junior tutors, I facilitated the department\'s vision and promoted well-being in organisation. I also ensured regulatory compliance and maintained audit standards.Following are some of my accomplishments in this role:• Earned full employment by company on providing unparalleled service through \'Employability Tutor\' agency.• Reached KPIs by 80% for individual and group progress.• Motivated students and achieved 90% attendance and 95% completion and attainment.• Delivered exceptional customer service, resulting in increased referrals and revenue.

The University of Bolton

M.Ed.

University of Wolverhampton

BA (Hons)

Embark Learning

Health and Social Care

DPG Learn

Diploma

Information, Advice and Guidance

Level 2

University of Wolverhampton

Professional Graduate Certificate in Education (PGCE)

Uxbridge College

City and Guilds Level 2

Dudley College, Dudley, UK

Level 3

The Internet Business School

(NCFE) Accredited Diploma - Internet Marketing Level 3