Maruti Basappa

About Maruti Basappa

Working for Client as Audiovisual support in LinkedIn.Front end person to receive all kind of meeting support requests, understand the requirements and provide the best experience solution to our employee’s.Primarily responsible for Large Scale Meeting Support, AV infrastructure maintenance and Deployment of AV solutions, VC rooms for APAC RegionSetting up and managing large scale meetings like Employee Meeting and Town Hall.Live Broadcast & Recording through Blue jeans and Zoom, MS Teams platform.Commissioning of all AV/VC rooms for installation and prepare snag list for final rectifications.Running metric reports and Video Conferencing Hardware/Firmware up-gradation and Health Check.Monitor meeting room installation as per standard room integration and schematic layout. Co-ordinate and engage with a vendor to rectify issues on installed units in VC room.Troubleshoot AV/Event-related issues during set up or during the actual call as and when it arises.As a part of Employee Experience Team, working on Digitization ideas to improvise Employee Experience.Perform analysis, diagnosis and resolution of complex audio-visual issues in a variety of production spaces.Develop and maintain technical skills to keep current telepresence, enterprise video and telecommunications technology, along with troubleshooting skills for these technologies.Creating a knowledge base and training documentation.Train end users about the features and usage of advanced capabilities of the organization’s AV/VC integrated rooms. Experience in MS teams Administrator Support and managing for Azure Active Directory system. • Configuring and managing for Meeting rooms, CAP and Generic accounts. • Assigning license to user and Generic accounts. • Managing and Configure Phone system, Audio Conference license and Assigning Teams Phone numbers to user and Generic accounts. Experience on below technology : Meeting room products in general.Knowledge in Video and Signaling standards & protocols.WebEx and ZoomMicrosoft TeamsAV device management consoles

Experience

1. Senior Analyst (Av Vc Support Technician)

   HCLTech

   Jun 2017 — Present · Bengaluru, IN