Maruthidasan H

About Maruthidasan H

I am a passionate and results-driven Salesforce Application Architect and CRM Operations Manager with 11+ years overall IT experience, including 8+ years specializing in scalable, high-impact CRM solutions—primarily in Pharma and Banking sectors. Currently leading Salesforce operations at Pfizer, I drive CRM transformations that enhance customer satisfaction and operational excellence.My expertise includes:Salesforce Health Cloud, Service Cloud, Experience Cloud, and Veeva CRMLightning Web Components (LWC), Apex development, and Snaplogic integrationsDesigning and implementing omni-channel case management and customer journey solutionsGDPR compliance and Community Cloud initiatives that streamline workflows and accelerate business valueCertifications and continuous learning:Certified Salesforce Application Architect with 7+ Salesforce certifications, including Agentforce AI SpecialistCore strengths:CRM architecture and strategic solution designLeading teams and collaborating effectively with stakeholdersBuilding scalable Salesforce solutions across multiple cloudsDriving process automation and integration to boost efficiencyDeep domain knowledge in Pharma and BankingMy motto:“Put the customer first in thought before delivering functionality.” This guides me to deliver measurable business outcomes and exceptional user experiences on every project. Feel free to connect or reach out at m••••••••@gmail.com

Experience

1. Salesforce Operations Manager

   화이자

   Feb 2024 — Present · Chennai, IN

Education

• Government College of Engineering, Salem

  Bachelor’s Degree, Computer Science

  2009 — 2013

Skills

• Eclipse
• Servlets
• Tomcat
• Jquery
• C#
• Web Services
• Sql
• Linux
• Asp.net
• Salesforce.com Development
• J2ee
• C
• Programming
• Html
• Pl/Sql
• Jsp
• Software Development
• Javascript
• Salesforce.com Administration
• Java
• Microsoft Sql Server
• C++
• Ajax
• Cascading Style Sheets (Css)
• Xml
• Big Data Basics