Marushka Lobo
Global Training Manager - Service Desk, Cloud and Infrastructure Services
- Role
- Global Training Manager at Wipro
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Marushka Lobo
With 7 years of exhibited expertise across various facets of Training & Development in the BPO industry, Marushka is a personable Customer Service Delivery Specialist with experience within the HRO, Order Management, Financial Services, Airlines, Telecommunication and Pharmaceutical domains, across global economies spanning the US, UK, France, Singapore, Hong Kong & Australia.Her expertise lie in Culture, Product and Voice & Accent training delivery.
Experience
Global Training Manager
Oct 2021 — Present · Pune, IN
Education
Symbiosis College of Arts and Commerce
B.A
St. Ursula’s High School
S.S.C
Skills
- Telecommunications
- Client Product Training
- Customer Experience
- Coaching
- Process Training
- Program Management
- Culture Training
- Service Delivery
- Performance Management
- Employee Training
- Refresher Training
- Training Delivery
- Process Improvement
- Transition Management
- Process Migration
- Voice & Accent Training
- Accent Reduction
- Employee Engagement
- Interviews
- Screening
- Custom Content Creation
- Business Writing
- New Hire Training
- Training
- Bpo
- Training Needs Analysis
- Client
- Soft Skills
- Customer Service
- Vendor Management
- Soft Skills Training
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