Maruja Linder
Customer Experience Leader | SaaS & Startup | Driving Strategy & Growth through AI, Analytics, & Customer Success
- Role
- Customer Support Manager Shulware (Togetherwork) at Togetherwork
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Maruja Linder
Customer Experience, Customer Success & Workforce Management 16 years experience
Experience
Customer Support Manager Shulware (Togetherwork)
Dec 2025 — Present · Austin, TX, US
Oversees the end-to-end support lifecycle for Shulware’s specialized SaaS platform, where I drive operational excellence and mentor high-performing teams to deliver world-class service to the nonprofit sector. By architecting scalable policies and leveraging deep data insights from SLA and CSAT metrics, I continuously optimize department efficiency and service quality. I serve as a key cross-functional partner to Product and Engineering, influencing the product roadmap through bug escalation management and User Acceptance Testing (UAT). My role spearheads quality assurance and knowledge management strategies while providing a senior point of resolution for high-stakes technical escalations, ensuring complex client issues are met with timely and satisfactory outcomes.
Education
University of the Philippines-Diliman
Bachelor's Degree
Skills
- Workforce Management
- Call Centers
- Reporting & Analysis
- Customer Service
- Management
- Vendor Management
- Kpi Reports
- Contact Centers
- Business Process Improvement
- Team Management
- Workforce Planning
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