Maruf Hossain
Tech Support @Synapsis
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WORK HISTORY
Tech Support @Synapsis
Richmond, BC, CA
Managed Level 1 IT support by diagnosing and resolving 150+ tickets weekly, ensuring 98% SLA compliance.Configured and deployed Windows/macOS devices and performed endpoint management for company-wide IT assets.Provisioned and deprovisioned user accounts across Microsoft 365, Active Directory, and Google Workspace, ensuring secure access control.Troubleshot network-related issues (VPN, RDP, LAN/WAN, DNS) and implemented security patches & software updates across all endpoints.Maintained IT asset inventory and managed hardware lifecycle processes, device deployment, break/fix support, and upgrades.Documented 100+ troubleshooting steps in the knowledge base, improving first-call resolution rates by 30%.
EDUCATION
NPower Canada
Junior IT Analyst Program , Google IT Support Professional Certificate
East West University
Bachelor of science, Electronics and Telecommunication Engineering
ABOUT MARUF HOSSAIN
4+ years\' experience providing end-client IT and user support in the IT industry. Highly…
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