Marty Tietjen

Claims Manager @Kemper

Phoenix, AZ, US
MOBILE NUMBERS
+19•••••••59

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WORK HISTORY

May 2019 — Present

Claims Manager @Kemper

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Phoenix, AZ, US

Taking the lead on managing auto and property claims, overseeing investigatory, evaluative, and negotiation phases. • Executing operational management, ensuring regulatory compliance, and providing team training. • Effectively identifying, measuring, monitoring, and controlling risks in accordance with company compliance policies and procedures. • Regularly reviewing and providing feedback on the quality of claim files. • Actively seeking opportunities to improve operational effectiveness and providing constructive feedback to internal partners. • Balancing workload volumes to ensure optimal productivity, managing staffing needs, and devising and implementing appropriate solutions.

EDUCATION

1983 — 1988

University of Utah - David Eccles School of Business

Bachelor of Science (B.S.), Finance, General

1978 — 1981

Cyprus High School

Diploma, Accounting and Business/Management

SKILLS

Cost Reduction ProcessesCasualtyCustomer RelationshipsCommercial InsuranceLeadershipEmployee BenefitsCall CentersSupervisory ExperienceProperty & Casualty InsurancePublic SpeakingCrmProfessional LiabilityClaims ManagementManagementTeam BuildingNon-Profit LeadershipMicrosoft OfficeSalesUnderwritingBudgetsLife InsuranceTrainingLiabilityPersonal TrainingBusiness Unit Start-UpArbitrationStaff DevelopmentInsuranceProcess ImprovementStrategic PlanningOral & Written Communication SkillsNew Hire TrainingInformation SystemsCustomer ServiceWorkers CompensationCollaborative Problem SolvingClaimPolicyIndependent Self-Starter

ABOUT MARTY TIETJEN

Over 20 years of operations and multiline managerial experience• Emphasis in supervision of virtual and local personnel• Hired, trained, and developed a staff of over 200 employees• Increased production through streamlining operations and eliminating deficiencies• Excellence demonstrated in customer relations• Solid problem solving and decision making skills• Recognized for exceptional auditing and file claims results• Proficient in use of multiple claims database software platforms

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