Marty Hand
- Role
- VP of Technology at National Domestic Violence Hotline
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
Experience
VP of Technology
National Domestic Violence Hotline
May 2019 — Present
Education
Northwestern University
Masters of Science, Predictive Analytics
2014 — 2017
Boise State University
Information Technology
1982 — 1985
Washington State University
Bachelor, Management Information Systems
Skills
- Contact Center Management
- Crm
- Process Improvement
- Program Management
- Analytics
- Customer Service
- Weka
- Saas
- Predictive Analytics
- Sas Programming
- Account Management
- Operations Management
- Team L
- HR Analytics
- Product Management
- Sales
- HR Operations
- Start-Ups
- Management
- Technical Support
- Change Management
- Performance Management
- Call Center
- Python
- Customer Experience
- Customer Satisfaction
- Business Process
- Coaching
- Vendor Management
- Integration
- Customer Relationship Management (Crm)
- Data/Predictive Analytics
- R
- Call Centers
- Mysql
- Business Process Improvement
- Project Management
- Outsourcing
- Cross-Functional Team Leadership
- Contact Centers
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