Martel Steckler
Operations Executive | Financial Services | Quality Assurance | Relationship-Driven | Technology Solutions
- Role
- Executive Director, Quality Assurance at Wells Fargo
- Location
- Bountiful, UT, US
- LinkedIn followers
- 500 followers
About Martel Steckler
I help organizations facing system, performance, and quality issues by envisioning and building cost effective, adaptable IT / technology solutions and operations processes that improve end user and customer seek me out for operations leadership in financial services, prepaid cards, and B2B operations. As the liaison between IT and business teams, I identify root causes and strategies for critical, seamless change that save millions of dollars with strategic, automated IT solutions. UNSURPASSED TEAM LEADERSHIPWith business insight, I have significantly elevated every operations team that I have led, with insight and technical expertise. My colleagues characterized me as adaptable, fair, creative, and accountable to my teams in identifying the right IT and operations solutions. SEAMLESS IT SOLUTIONSOn the IT side, I work tirelessly to ensure that transactions by our cardholders are smooth. For example, I proposed and implemented an intermediary system that enables prepaid card transactions, even when the back end system is unavailable due to maintenance. In another case, I built network standards around prepaid authorization messaging. My B2B and merchant partners count on me to solve strategic and technical issues before they become unrecoverable or expensive errors.B2B STRATEGIESEnsuring our partners have prepaid card inventory to deliver to their customers continues to be a complex process as well. I regularly forecast our customers’ inventory, compliance, and quality assurance needs, before and after launch. Thus, our B2B partners have an internal ally to prepare and vet their systems pre- and post-launch.To learn more about my background in building systems and strategies in the prepaid / financial services space, please connect with me on LinkedIn.
Experience
Executive Director, Quality Assurance
Mar 2023 — Present · Salt Lake City, UT, US
Oversee quality assurance testing initiatives related to development of remediation tools. Lead a second team that reviews customer remediation efforts for accuracy ensuring all impacted customers receive the appropriate action.
Education
University of Phoenix
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
1998 — 2000
University of Utah
Master of Business Administration (MBA)
2013 — 2015
Skills
- Project Management
- Kpis
- Banking
- Forecasting
- Compliance
- Systems and Procedures
- Risk Management
- Financial Modeling
- Call Centers
- Operations Management
- Reporting
- Payments
- Gift Cards
- Customer Service
- Executive Leadership
- B2b Operations
- Leadership
- Strategic Planning
- Operations Strategy
- Controls
- Business Analysis
- Prepaid Cards
- Web Applications
- Financial Analysis
- Financial Services
- Portfolio Management
- Capacity Planning
- Strategy
- Project Management Office (Pmo)
- Business Strategy
- Agile Methodologies
- Product Management
- Management
- Credit Cards
- Process Improvement
- Business Process Improvement
- Program Management
- Supply Chain Management
- Quality Assurance
- Consulting
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