Marty P.
Project Manager | Customer Account Manager | Customer Success Manager | Mentor | Facilitator
- Role
- Senior Customer Account Manager Ii at Quad
- Location
- Milwaukee, WI, US
- LinkedIn followers
- 500 followers
About Marty P.
Accomplished Client Services and Account Professional with years of experience leveraging…
Experience
Senior Customer Account Manager Ii
Apr 2006 — Present · WI, US
Developed project timelines and oversaw milestone management through project cycles. Ensured organizational alignment with regulations, standards, and operating procedures to minimize delays in delivery. Notable Contributions:• Managed 20+ customer accounts upwards of $20M with key stakeholders such as REI, Amazon, and Eastbay. • Coached, developed, and mentored new hires within production teams and new customer experience team members to provide each with opportunities for growth, better retention of best practices, and opportunities for promotion and appraisal; oversaw training and development for five team members. • Implemented solutions to daily problems aimed at increasing customer retention, leading to recognition for continuously exceeding customer service goals. • Audited work performed by junior specialists to ensure consistency, remove deficiencies, and promote company policies. • Partnered with internal business partners and external stakeholders to build long-term business relationships across shipping, imaging, and partnering teams.• Served as a member of the Plant’s Consistency Team with responsibility for acting as the voice for all Customer Experience Teams and representing company interests. • Incorporated best practices into the development of SOPs, lesson plans, and rules governing policy development; ensured accuracy of new programs and established consistency across all training and materials.
Education
Waukesha County Technical College
Bachelor's degree
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