Joel Martis

About Joel Martis

I Staunchly follow, “Make the customer’s problem your problem”.I am a skilled and experienced professional in client management and sales, with a proven track record of driving growth and delivering exceptional results for clients. My ability to build strong relationships, develop account strategies, and provide strategic guidance has been critical to my success. With a passion for customer success and business development, I am confident in my ability to make a significant impact in any organization I work withI’m always interested in hearing from former colleagues, managers, or just interesting creative folks, so feel free to contact me; it would be great to connect. Besides LinkedIn, you can connect with me at m••••••••@gmail.com

Experience

1. Associate Director Customer Success

   Credgenics

   May 2023 — Present · Mumbai, IN

   Team Management- Led a high-performing team of 15 in collections and recovery domain, crafting and executing data-driven strategies to enhance borrower engagement and boost account retention across key financial portfolios.• Relationship Management- Fostered strong, trust-based relationships with CXO-level, senior, and mid-management stakeholders to drive strategic alignment and long-term account growth.• Increment Revenue - Delivered a 50% increase in revenue by analysing client requirement and end user behaviour, creating targeted strategies • Strategy Management- Created digital outreach templates, and integrating digital insights across calling, field, and legal channels to move nos for the client• Customer Satisfaction Maintained an NPS of 60+, reflecting consistent excellence in client service and proactive engagement across touchpoints. Having highesh referrals among team members • Collaboration with cross-functional teams—including legal, sales, product, and operations—to co-create MDR reviews, conduct impactful QBRs, and execute strategies that significantly improved recovery outcomes

Education

• St. Mary's High School

  SSC

  1999 — 2005

• Kishinchand Chellaram (KC) College, Mumbai

  HSC

  2005 — 2007

• SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

  Master of Business Administration (MBA), Marketing

  2015 — 2017

• KJ Somaiya College of Engineering, Vidyavihar

  Bachelor of Engineering - BE, Mechanical Engineering

  2007 — 2011

Skills

• Lean Six Sigma
• Autocad
• Project Engineering
• Microsoft Office
• B2b2c
• Manufacturing
• C
• Data Analysis
• Ansys
• Pro Engineer
• Brand Management
• Matlab
• Catia
• Visual Basic
• Sales Management
• Ms Project
• Finite Element Analysis
• People Management
• C++
• Mechanical Engineering
• Management
• Solidworks
• Simulations
• Digital Marketing
• Business Strategy
• Consumer Behavior
• B2b Marketing
• Supply Chain Management
• Engineering
• Iso 9001