Martin Wilkinson-Brown

About Martin Wilkinson-Brown

As Chief Marketing Officer at Foundever, I\'m proud to lead a talented global team of marketing professionals who shape and support innovative customer experience management solutions for the outsourcing and offshoring industry. With over 5 years of experience in this role and more than 20 years in the industry, I am excited to be part of the continued evolution of our brand as we redefine the role of BPO for some of the world\'s leading brands.I am passionate about creating and nurturing a culture of excellence, innovation, and collaboration within Foundever and with our partners. My mission is to drive growth and value for our company and our customers through shared CX insights and ideas from across our diverse and global organization.

Experience

1. Chief of Staff, Marketing & Communications

   Foundever

   Dec 2025 — Present

Education

• University of Sunderland

  BA (Hons), Glass, Architectural Glass & Ceramics

  1999 — 2001

Skills

• Coaching
• Contact Centers
• Six Sigma
• Recruiting
• Program Management
• Employee Relations
• Customer Service
• Human Resources
• Customer Satisfaction
• Training
• Process Improvement
• Change Management
• Employee Engagement
• Customer Relationship Management (Crm)
• Performance Management
• Crm
• Employee Training
• Bpo
• Succession Planning
• Call Center
• Outsourcing
• Leadership
• Leadership Development
• Call Centers
• Team Management
• Service Delivery
• Business Process Improvement
• Training Delivery
• Customer Experience
• Management
• Business Process Outsourcing (Bpo)
• Team Leadership
• Analysis