Martin Warunek

About Martin Warunek

Dedicated professional with over 21 years of health care industry experience; over 18 years of direct experience in various government programs. Skilled in contracting, negotiating, marketing, member retention, provider advocacy, and team/relationship building.

Experience

1. Senior Director, Operations, National Enterprise

   Qtc Management, Inc

   Dec 2024 — Present · San Dimas, CA, US

   Responsible for formulating an organizational vision and strategy with a clear execution path to position Leidos QTC as a leading subcontractor for all supported programs.• Develop and implement strategies for national network growth and accessibility in alignment with market and program needs.• Identify and implement enterprise-wide efficiencies and solutions to ensure a quality workforce and standardized processes and metrics.• Achieve short-term and long-term cost controls by eliminating non-value-added or non-standard quality processes.• Assist Program Management in achieving customer experience (CX) goals by capturing precise data, setting benchmarks, and designing and implementing a CX roadmap for ongoing improvement. This includes monitoring progress for both internal and external customers.• Work closely with other operations leaders, IT developers, marketing/communications, and sales teams to improve customer service and enhance brand awareness across all business lines.• National Account Management: Build and sustain relationships with both new and existing accounts by understanding their needs and maintaining productive connections through regular, direct, and in-person communication.

Education

• Niagara University

  Bachelor of Arts (BA), History

  1999 — 2003

• The Johns Hopkins University

  Master of Science - MS, Organizational Leadership

Skills

• Customer Retention
• Insurance
• Employee Benefits
• Customer Service
• Marketing
• Managed Care
• Leadership
• Sales
• Microsoft Office
• Networking
• Team Building
• Marketing Strategy
• Training
• Healthcare
• Community Outreach
• Health Insurance