Martin van der Laan

WORK HISTORY

EDUCATION

SKILLS

ABOUT MARTIN VAN DER LAAN

Well respected, collaborative, ambitious, energetic and self-motivated hospitality professional with a solid reputation and tenured international experience with a diverse knowledge of Hotel, Resort and Cruise Line operations as General Manager and Hospitality Executive.A proven ability to articulate a company\'s vision and brand culture as well as key strategic initiatives and delivery on desired results.Outstanding leadership, communications and project management skills.Committed to creating diverse and transparent Teams and excellence in strong organizational and consensus building.Experience in business and brand development, achieving guest satisfaction results and cost control measures. Influencer of change and a steward of culture.Proven track record to analyze performance in each operational area and identify opportunities hence improving key business performance metrics, incl. financial, guest satisfaction, labor and sales.Culturally diverse and having lived in 5 different countries, worked and traveled to over 60 different countries and having teamed up with Team members from approximately 50 different countries and cultures.Skills & Specialties: Brand & identity development, leadership & team development, projects & renovations, succession planning, multi-cultural relationships, Total Guest Satisfaction, general hotel/resort and cruise operations, strategic planning, Yield Management, Quality Assurance & USPH, trouble shooting, tourism, Government & Community liaison, social media, press releases, pre-opening, rooms division, catering & events Management, food & beverage management, restaurant management, convention services, banquet operations, casual & fine dining, menu development, revenue analysis, budgets & forecasting, entertainment & activity management, Artist in Residence programs.