Martin C Schmidt
Director, Customs, Customer Service @DHL Express
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WORK HISTORY
Director, Customs, Customer Service @DHL Express
Leipzig, DE
EDUCATION
Making Great Leaders
Advanced Management Program, Business Administration and Management, General
UADE
Bachelor of Arts, PR and Corporate Communications
UADE
Management Competency Development Program, Public Relations and Corporate Communications
Dale Carnegie Training
LEADERSHIP ESSENTIALS, Organizational Leadership
The Wharton School
Essentials of Management by Wharton Executive Education, Business Administration and Management, General
MIT Sloan School of Management
Negotiation and Influence
MIT Sloan School of Management
Leading Organizations And Change
SKILLS
ABOUT MARTIN C SCHMIDT
I am a seasoned Customer Experience and Corporate Communications leader with 20 years of international experience driving service excellence across B2C and B2B environments. My career spans global organizations and diverse industries, where I’ve built and led high-performing customer service operations and contact centers on multiple continents.Passionate about creating exceptional customer journeys, I specialize in transforming service strategies into measurable results and fostering customer-centric cultures. I thrive in dynamic, multicultural settings and excel at aligning teams around a shared vision of delivering outstanding experiences.Core strengths: Customer Experience Customs Operations Customs Compliance Global Contact Center Leadership Corporate Communications Team Development & Engagement Service Transformation Public Relations
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