Martin R.
Digital Member Experience Architect @Oas Fcu
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WORK HISTORY
Digital Member Experience Architect @Oas Fcu
Washington, DC, US
Serve as bilingual web master for our front facing website (building new pages, updating content, posting alerts, building chatbots, etc)• Develop a new bilingual online banking navigation menu to make it more intuitive for our members using several different design tools (card sorts. A/B testing, tree testing, focus groups and in person testing).• Built high-fidelity mockups for the new designed menu to properly show the new layout to our online banking provider and to not generate any ambiguity/misinterpretations• Automated several processes using Microsoft Power Automate. Example: I streamlined the online volunteer application, so that the entire process was practically hands off• During the pandemic, I took charge of the annual meeting, that was all done virtually for the first in 2020, directing and coordinating the successful events (2020, 2021) with 300+ members tuning in each time.• Managed 7+ technical staff during the annual meetings as the host and project manager in both instances with a member satisfaction of +90%!• Present survey results periodically to the Board of Directors and the head of each department• Design several different surveys to gauge member satisfaction and employee satisfaction• Redesigned several member forms to make them more intuitive for members, as well as easier for our staff to review.• Managed a successful server migration to a new vendor with virtually no down-time• Serve as the administrator of our new server• Create and present several loan initiatives to our various SEGs in both English & Spanish• Developed and built a new IVR menu for our phone systems based off best industry practices and our phone system analytics data at hand
EDUCATION
General Assembly
User Experience Design (UX/UI)
Argentine Institute of Computer Technology
Computer Technician, Computer Installation and Repair Technology/Technician
Escuela Superior de Creativos Publicitarios
Copywriter, Creative advertising
Colegio Santa Teresa
High School, Economics
Montgomery College
Associate's Degree, Communication and Media Studies
SKILLS
ABOUT MARTIN R.
I’m an idea guy, who seeks to empower others through my designs. My diverse cultural and professional background has helped me mold an open mind, that is always eager to learn and never misses the chance to tell a good story. Also, I love rugby and doing stand-up comedy.
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