Martin M.

Software Engineering Manager @BT Group

Belfast, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Mar 2026 — Present

Software Engineering Manager @BT Group

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Managing delivery of the best possible user experience for customers of our Consumer brands, BT, EE and Plusnet. My primary focus is operational excellence in the Home Applications portfolio.

SKILLS

IT Service ManagementItilPrince2Service DeliveryActive DirectoryService ManagementIncident ManagementManaged ServicesService DeskIso 20000Project DeliverySecurityBusiness ContinuityDisaster RecoveryIT OperationsProblem ManagementChange ManagementSlaTechnical SupportIT StrategyIT ManagementVirtualizationIT OutsourcingManagementData CenterService ImprovementOutsourcingMicrosoft TechnologiesCloud ComputingSystem DeploymentItil CertifiedPre-SalesHpCitrixSolution ArchitectureVmwareServersService Level ManagementWindows ServerCisco Technologies

ABOUT MARTIN M.

A highly experienced service management and project/programme professional with particular expertise in ITSM delivery to ISO/IEC standards and using PRINCE2/MSP or agile project and programme management best practice.Specialties: Leading strategic organizational and transformative change for IT & OT services. Building great teams to deliver exceptional services for customers. ITIL v3 Expert and v4 Managing Professional/Strategic Leader and ISO 20k Service Management delivery expertise (especially, Enterprise Systems Management, Alert/Event Management and Security and Change Management). PRINCE2/MSP Project and Programme Management. Hybrid Integration and middleware. Cyber Resilience for Operational Technology environments.

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