Martin Höfft
Manager Work at Home Solution @Foundever
Berlin, DE
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Sep 2021 — Present
Manager Work at Home Solution @Foundever
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Berlin, DE
Managing and coordinating the virtualisation of customer service processes for various Work At Home accounts and clients. My role is manly to interface with operations and relevant support departments like IT, IT-helpdesk, fulfilment, recruitment, HR, training and onboarding
EDUCATION
1995 — 2001
The Julius Maximilians University of Würzburg
Master's degree, Geography
1995 — 2001
The Julius Maximilians University of Würzburg
University Degree, Regional Geography, Social Geography, Sociology and Biology
SKILLS
Business Process ImprovementService DeliveryWorkforce ManagementIncident ManagementTelecommunicationsTechnical SupportCisco RoutersItilMplsSoft SkillsSwitchesEnterprise SoftwareCall CenterService-Level Agreements (Sla)Mpls VpnCustomer ExperienceManagementStrategyChange ManagementPerformance ManagementTeam ManagementCisco TechnologiesNetworkingCall CentersProcess ImprovementOutsourcingTeam LeadershipSlaOperations ManagementProcess ManagementBpoCall Center DevelopmentRoutersTcp/IpIpWanContact CentersVpnTroubleshootingCustomer Relationship Management (Crm)
ABOUT MARTIN HÖFFT
Manager Work at Home Solution
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