Martin Hegarty
Salesforce Developer @The Brain Tumour Charity
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WORK HISTORY
Salesforce Developer @The Brain Tumour Charity
Fleet, GB
SKILLS
ABOUT MARTIN HEGARTY
An enthusiastic Developer, specialising in Salesforce and eager to add value. Consistently improving on my areas of development by leveraging my strengths:I am a keen learner I have great attention to detailI am a problem solverI am analyticalCombined with the skills I have honed over the last 20 years, such as communication and presenting, exceptional organisation and time management, and team skills, I get a buzz being able to contribute with a fresh view point and an inquisitive nature.Over the pandemic, I was comfortable working from home whilst completing my NVQ level 7 (Masters Degree equivalent), before embarking on my programming journey.I have enjoyed learning and achieving qualifications in the following:HTML5CSS3JavaScriptPython JavaSalesforce x 4 certified Salesforce is my passion. I enjoy the challenges and opportunities it poses and I have experience with Vlocity and NPSPPrior to this change, I have a long and successful career in customer service, mainly in Contact Centres. I am solutions-focused with considerable change management experience gained working in rapidly growing businesses. An enthusiastic leader and mentor who has received excellent feedback on communication and strategic thinking. I am a keen user of data and insights to improve the customer journey, internal efficiency and building the relationship between customer experience and increased revenue and profit.A user of many tried and tested models to improve department functions throughout the years in the sales and service industries. Always developing with a passion for keeping up to date with best practice through books, webinars and podcastsHighlights:*Increasing NPS and CSAT *Increasing employee engagement.*Data-led decision maker *Operational and service improvements *Customer experience focused *Strong leader and communicator*Quality assurance *Senior stakeholder management *Customer journey management *Contact Centre inbound & outbound * Complaint handling and resolution
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