Martin Fredericks

About Martin Fredericks

Accomplished Senior Account Manager with 20 years of experience at the intersection of Finance and Technology. I specialize in the DNA Core Banking Platform, serving as a strategic bridge between complex client needs and the expansive Fiserv enterprise ecosystem.I am a fierce client advocate who balances a deep background in software development and business analysis with high-level stakeholder collaboration. My focus is on transforming intricate technical challenges into durable, scalable outcomes that drive client retention and institutional growth.

Experience

1. Senior Account Manager

   Fiserv

   Apr 2021 — Present · US

   Orchestrate end-to-end service delivery for enterprise-level clients, serving as the primary strategic partner across the entire Fiserv product ecosystem. • Drive high-stakes client retention and growth** by aligning DNA Core Banking solutions with specific institutional business goals, industry trends, and long-term roadmaps. • Execute enterprise-wide problem resolution**, leveraging cross-functional influence to navigate complex technical issues and prevent operational friction. • Foster C-Suite and operational relationships** through strategic on-site visits and data-driven account planning to ensure deep-rooted partnership loyalty. • Lead cross-functional initiatives**, including critical incident response and process improvements, to modernize standard operating procedures (SOPs) across the enterprise. • Ensure rigorous compliance and audit readiness, managing legal and contractual obligations to safeguard both client assets and corporate integrity.

Education

• ASPE Training a Divsion of Fortis College

  Certificate of Completion, Business Analysis Boot Camp

  2017 — 2017

• Genesee Community College

  Associate of Science - AS, Liberal Arts and Sciences, General Studies and Humanities

  2005 — 2009

• Roberts Wesleyan University

  Bachelor of Science - BS, Organizational Management

  2014 — 2017

Skills

• Quality Assurance
• Customer Relationship Management (Crm)
• Public Speaking
• Agile & Waterfall Methodologies
• Business Analysis
• Banking
• Scrum
• Risk Management
• Team Management
• Business Intelligence
• Cross-Functional
• Policy
• Mta
• Microsoft Word
• Team Leadership
• Business Ethics
• Microsoft Office
• Consulting
• Software Documentation
• Project Management
• Sharepoint
• Training
• Program Management
• Automotive
• Customer Service
• Microsoft Access
• Mortgage Lending
• Software Development Life Cycle (Sdlc)
• Business Process
• Insurance
• Databases
• Business Process Improvement
• Ms Excel Pivot Tables
• Call Centers
• Strategic Planning
• Accounting
• Vendor Management
• Analytical Skills
• Coaching
• Financial Analysis