Martin Elwood
Manager Implementation Services @NAVEX
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WORK HISTORY
Manager Implementation Services @NAVEX
ABOUT MARTIN ELWOOD
With over 20 years of experience in operations and support. I have lead a team focusing on quality assurance, data science, and operational functions, and collaborate with development and customer success teams to improve cross-functional processes.My mission is to provide exceptional service to internal and external customers, using data to analyze and produce recommendations on running and transforming support. I have global experience in services, including professional services, technical support, and operations. I have increased customer satisfaction, reduced backlog, and managed customer satisfaction programs to maximize customer success.
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