Martin Duffy
Servicenow Service Operations Lead @BAE Systems
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WORK HISTORY
Servicenow Service Operations Lead @BAE Systems
Preston, GB
EDUCATION
Preston College
HNC, Computing
ABOUT MARTIN DUFFY
Highly experienced IT Service and Operations Management specialist, ITIL ver 2 & ver 3 qualified with extensive experience of implementing and managing ITIL Service Management processes in operational environments and developing service orientated delivery models. with particular in-depth knowledge and experience of the SIaM / Tower operating model. Breadth of skill\'s and experience gained from 30+ years working in the IT services industry initially working for Global IT Outsource providers managing the delivery of 24x7 business critical services and latterly as an independent Service Management specialist working for a number of high profile clients,Focused upon the delivery of work of the highest professional standards with a proven ability to lead and develop local and remote teams of personnel, to ensure the objectives of the business are achieved. Possesses exceptional business communication skills and can consult with influence at all levels.
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