Chris M.
General Manager @Roxtec Usa
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WORK HISTORY
General Manager @Roxtec Usa
Lead the Services division, overseeing product quality assurance inspections, installation training programs, and consultation services for installation and certification-Manage and mentor a cross-functional team of inspectors, trainers, and technical consultants to deliver high-impact service solutions across diverse customer environments- Drive strategic planning and execution to align service offerings with business goals, resulting in improved customer satisfaction and increased service revenue- Oversee implementation and optimization of inspection software systems, enabling data-driven decision-making and enhanced quality assurance- Ensure compliance with industry standards and certification requirements through rigorous inspection protocols and continuous process improvement- Collaborate with product, engineering, and sales teams to integrate service feedback into product development and customer success strategies- Monitor key performance indicators (KPIs), including service delivery metrics, training effectiveness, and quality benchmarks to ensure operational excellence- Serve as the executive point of contact for major service engagements, fostering strong client relationships and long-term partnerships.
EDUCATION
Colleton County High School
High School Diploma, High
Excelsior University
Master of Science - MS, Business Administration and Management, General
Excelsior University
AAS, Technical Studies
American Military University
Bachelor's degree, Management
ABOUT CHRIS M.
Senior Program Manager | Maritime Compliance Expert | USCG Veteran | Lean Six Sigma Black BeltAccomplished operations and compliance leader with 25+ years of experience in the maritime industry, including senior roles in the U.S. Coast Guard and private sector. Proven expertise in vessel inspections, regulatory compliance, incident investigations, and technical operations. Adept at managing multimillion-dollar budgets, leading cross-functional teams, and driving safety and efficiency across complex marine environments.Currently leading shipyard projects and NAVSEA compliance initiatives at Roxtec Sweden. Previously managed large-scale maintenance operations and capital projects at Great Lakes Dredge & Dock. Passionate about maritime safety, operational excellence, and mentoring the next generation of marine professionals. Lean Six Sigma Black Belt ICS Division Group Supervisor Master’s in Business Administration USCG Program Manager & Marine Inspector (Ret.)
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