Martin Box
Continuous Improvement Engineer @Bigchange
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WORK HISTORY
Continuous Improvement Engineer @Bigchange
Contribute, maintain and improve process, infrastructure & application documentation including standard operating procedures and customer-facing technical documents. Identify areas for improvement, collaborating with internal teams to improve tools and processes in a constant effort to improve platform availability. Compilation of management level reports including KPIs, trend analysis, system availability metrics, security incident remediation, technical support analysis and software defects. Infrastructure and application software Change management: responsible for planning, process validation, change management and testing, internal and external impact communication. Monitor the cloud infrastructure to accomplish highest levels of availability, reviewing alerts, trends, logs, and metrics by proactive daily system monitoring. Administer system access rights, including managing, maintaining and auditing approval and revocation requests. Additionally reviewing existing access with a least privilege approach.
EDUCATION
North Nottinghamshire College
BTEC National Diploma, ICT System Support and Web Management
SKILLS
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