Martin Abair

WORK HISTORY

EDUCATION

SKILLS

ABOUT MARTIN ABAIR

As a seasoned professional with over a decade of experience in technical support and management, I have honed my skills in leading high-performing teams, developing and implementing KPIs, and fostering cross-functional collaboration. My journey in the tech industry has equipped me with a robust foundation in cybersecurity, information assurance, and IT management, complemented by hands-on experience in managing large-scale projects and driving customer satisfaction.In my role as Senior Technical Support Manager at Lacework, I have led initiatives that significantly improved team efficiency and customer resolution times. My strategic approach and commitment to continuous improvement have consistently resulted in enhanced service delivery and client satisfaction.I hold an MS in Information Technology Management and a BS in Cybersecurity and Information Assurance from Western Governors University, as well as an Associate\'s in Computer Network Operations from Lane Community College. My educational background, combined with my professional experience, allows me to bring a comprehensive and innovative perspective to every challenge I encounter.Beyond my technical expertise, I am passionate about mentoring and developing talent within my teams, ensuring that we not only meet but exceed our goals. I am currently exploring new opportunities where I can leverage my skills and experience to drive success and deliver exceptional support in dynamic and forward-thinking organizations.