Martin Webster
Customer and Product Manager @Aviva
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WORK HISTORY
Customer and Product Manager @Aviva
York, GB
EDUCATION
York College, York UK
A Level - A to C Grade
Vale of York Academy (Canon Lee)
GCSE, Maths, English, Dual Science, Geography, Religious Studies, Design Technology French, IT and Art
SKILLS
ABOUT MARTIN WEBSTER
Experienced Proposition Manager with over 20 years in the financial services industry, specialising in pensions and investments at Aviva. I have a proven track record of designing and managing customer-focused propositions that deliver long-term value and meet evolving financial needs.My core strengths lie in comparative market analysis, investment fund strategy, and stakeholder relationship management. I am deeply committed to achieving positive customer outcomes by ensuring propositions are not only commercially viable but also aligned with customer expectations, regulatory standards, and ethical best practices.I work collaboratively across teams to embed a culture of continuous improvement, with a strong emphasis on governance, risk management, and operational excellence. My experience in customer journey mapping and process optimisation has helped streamline operations, reduce inefficiencies, and enhance the overall customer experience.Key Skills & Expertise- Customer-Centric Proposition Development- Pensions & Investment Product Strategy- Delivering Positive Customer Outcomes- Market & Competitor Analysis- Customer Journey Mapping and Experience Design- Process Improvement and Operational Efficiency- Governance, Risk and Compliance- Stakeholder Engagement and Relationship Management- Strategic Planning & Execution
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