Martin W.

Customer Service Manager @Tarte Cosmetics

New York, NY, US

Overseeing day-to-day operations of the off shore Call Center team with daily check ins-Build strong relationships while acting as a liaison between the customer, our Call Center and the corporate office-Design and implement training programs for the department-Collaborate with other departments to achieve organizational goals-Collect and analyzes customer service department metrics and share them weekly with CS Leadership & Call Center Leadership-Lead monthly meetings with cross functional teams to share customer feedback and areas of opportunities to improve site experience & enhancements -Execute related duties as needed