Martin Smith

Head of Bureau Services @Consultus

Coventry, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2019 — Present

Head of Bureau Services @Consultus

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Leicester, GB

EDUCATION

1998 — 2005

Coundon Court Secondary School and Community College

A level, Graphic Design

SKILLS

ManagementMicrosoft OfficeStakeholder ManagementChange ManagementProject ManagementMicrosoft ExcelBusiness StrategyStrategic PlanningProject PlanningBusiness Process ImprovementBusiness AnalysisStakeholder EngagementAnalysisLeadershipCustomer ServiceProcess Improvement

ABOUT MARTIN SMITH

Customer - With 12 year experience in a customer facing environment, I have a passion for customer service providing customer satisfaction and building strong relationships.Analysis and change - I have a strong desire to always ask why. I have a great eye for processes and numbers and understand them easily. I can raise options on improvements and have the ability to predict where failures/problems may occur in the future, transforming processes for maximum success.Leadership - I\'ve had an opportunity within my career to step into a strong leadership role. I have done this whilst listening to the concerns and needs of my team members whilst aiming for set targets taking a fair, sometime direct approach which has helped shape performance and behaviours.Drive to Deliver - There is a passion for me to hit and exceed numerous targets, expectations and deadlines. I investigate time in my organisation and take into account the skills and knowledge of those around me to achieve the best result.

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Martin Smith — Head of Bureau Services at Consultus in Coventry, GB | Unifers