Martin Smethurst
Central Heating Adviser Home Energy Expert @British Gas
Signup · Get unlimited contacts
WORK HISTORY
Central Heating Adviser Home Energy Expert @British Gas
Home Energy Consultant Currently working as a Home Energy Adviser visiting customer in their homes on the customers terms. giving advice on all energy requirements offering advice on all aspects of Gas, Electricity Suppliers, Insulation, Solar, Ground Heat Source, Air Source heat pumps,Boilers and insurance cover. Arranging full energy assessments and giving customer open honest advice.Platinum Energy Consultant within Field Sales.National union rep for GMB Face to Face Sales.HSE nation union Rep
EDUCATION
Bury Technical college
HND
Balderstone High Rochadale
O Levels
SKILLS
ABOUT MARTIN SMETHURST
KEY SKILLS: Worked under pressure to meet deadlines and hit budgeted sales and service targets. Worked Door to Door customer facing for 11 years maintained my own Targets and that of my field Team. Carried out observations to ensure sales are handled in accordance with Compliance and Company’s standards. Successfully set up a Direct sales team, implementing targets and reporting feedback to the Sales Manager. Maintained the Company’s standard of performance and quality customer service through motivation, coaching, training and development. Produced process maps to continually review and improve procedures, implementing changes where necessary. Completed regular one to one performance reviews and annual performance related pay reviews and appraisals. Controlled and monitored standards of performance, attendance, time keeping and discipline of full time and part time staff. Maintained consistent communications with internal and external customers to a high standard. Resolved complex customer complaints over the telephone and in writing and home visits. Experienced in the recruitment of sales staff. Actively involved in planning and forecasting sales volumes, organising shift patterns and rotas. Undertook the analysis of statistical data to enable production of all management reports. Involved in various quality improvement projects. Conducted induction training on sales, procedures and systems for groups of up to 10 new recruits. Computer literate with PC and some spreadsheet experience. Provided effective team management to lead and motivate a team of up to 15 Direct Sales staff. Specialties: An experienced Field Sales Manager with proven ability in sales and customer service. Excellent communication skills gained from 20 years in high profile positions. Possessing the ability to work under pressure to meet targets and deadlines, motivate others and achieve objectives.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.