Martin Sleeman

Field Product Specialist Trainer, Emea in the Urology Division @Boston Scientific

Provide advanced international second-level support for surgical laser systems.Collaborate with the global service organization and product management to identify and report product issues and customer needs, including the creation of detailed technical reports.Perform repair, maintenance, and installation of capital equipment in clinical environments.Conduct technical troubleshooting across the Capital Equipment product range, with a focus on light-based technologies and medical laser systems.Support distributors with troubleshooting and technical issue resolution.Develop and deliver advanced technical training at EMEA Training Centers in Kerkrade, London, and Istanbul, as well as on-site at customer locations.Deputize for the Service Manager in their absence, ensuring continuity of operations and support.