Martin Regnet
Senior Manager Services & Solutions Aftersales & Repair @MediaMarktSaturn
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WORK HISTORY
Senior Manager Services & Solutions Aftersales & Repair @MediaMarktSaturn
Ingolstadt, DE
EMEA ownership for after-sales and repair strategy in a complex, multi-country retail and OEM ecosystem.• Own the EMEA After-Sales & Repairs strategy across multiple countries, covering warranty, repair orchestration and service performance• Define and govern EMEA-wide service standards, KPIs and steering models across OEMs, service partners and country organizations• Lead repair performance management across key metrics including NPS, turnaround time (TAT), repeat repairs and cost-to-serve• Act as senior interface to OEMs and strategic service partners, aligning warranty frameworks, commercial conditions and service expectations• Drive service transformation initiatives, shifting from decentralized execution to harmonized EMEA governance and transparency• Establish performance reporting and escalation frameworks to support executive decision-making• Partner with Legal, Finance, Operations and Sustainability on warranty governance, regulatory requirements and cost optimization• Accountable for EMEA-wide service performance governance across multiple markets, driving measurable improvements in NPS, TAT and cost transparency at scale
ABOUT MARTIN REGNET
I lead EMEA-wide After-Sales & Repair organizations with a strong focus on service strategy, warranty governance and OEM performance at scale.My role sits at the intersection of customer experience, commercial performance and operational excellence. I translate complex, multi-country service landscapes into clear governance models, measurable KPIs and scalable operating structures.I own and steer EMEA After-Sales strategies across multiple markets, covering repair orchestration, warranty frameworks, service partner models and OEM governance. A key focus is driving transparency and accountability across core KPIs such as NPS, turnaround time (TAT), repeat repairs and cost-to-serve.I act as a senior interface to OEMs and strategic partners, aligning commercial conditions, regulatory requirements and service expectations while balancing customer satisfaction and profitability.With a strong background in service transformation and operating model design, I have led the shift from decentralized execution towards harmonized EMEA governance, standardized processes and data-driven decision-making.I work closely with Legal, Finance, Operations, Technology and Sustainability teams to ensure compliant, scalable and future-proof service solutions across the region.My leadership style is pragmatic, structured and outcome-driven – focused on execution, clarity and measurable impact.
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